Tutor Retention Strategy for an Online Tutoring Marketplace

Anonymized — Online tutoring marketplace, $2M revenue.
A contractor-powered EdTech platform was struggling to retain tutors/instructors. Research found the issue was not a single onboarding gap but a fragmented support ecosystem. Sovereign+ designed a tutor success architecture combining onboarding, self-service reference, peer community, resource library, and partner enablement, then handed it off for client implementation.